Need help? We’re here for you.
Contact Methods
- Email: contact@hubbub.com
- Phone: 210-775-5833
- Contact Form: Get in touch
Types of Support
| Issue Category | What to Expect |
|---|---|
| Login / Account Access | Help retrieving passwords or resolving access issues to resident portal |
| Membership / Fees / Payments | Assistance with dues, donations, payment confirmations |
| Document Access | Help with viewing or downloading community documents, codes, or covenants |
| Events & RSVPs | Support for event registration, RSVPs, or online payment for events |
| Technical Issues | Resolving bugs, site errors, upload/download problems, or general usability faults |
| Feedback & Suggestions | Accept feedback about site improvements or community features |
Response Time & Support Hours
We aim to respond to all support requests within 24–48 hours (excluding weekends/holidays). Please provide as much detail as possible when contacting us (e.g. username, date, description of issue) so we can assist you quickly.
Support Guidelines
- Provide accurate contact and membership information to help us verify your identity.
- Avoid sending sensitive information (e.g. full passwords) directly via email — we may ask for verification or use secure channels.
- Respectful communication only — abusive or harassing messages may result in delayed or refused support.
FAQs / Self-Help Resources
(Optional) Provide a list of frequently asked questions with quick answers — e.g. “How to reset my password?”, “Where to find community documents?”, “How to pay membership fees online?”, “How to upload photos to the gallery?”, etc.
Feedback & Suggestions
We welcome input from residents and users to help improve the site and community features. Feel free to use the contact form or support email for suggestions, bug reports, or feature requests.
